Introduction
Welcome to FreshGo and related services (hereinafter “we,” “us,” or “the Platform”). The Platform includes:
- CustomerFreshGo shopping application
- RiderRider App for delivery partners
Service domain: https://a.itflam.com.
This Privacy Policy explains how we collect, use, store, share, and protect personal information you provide when using the Customer App and/or the Rider App, and the rights you have.
Please read this Policy carefully before using the relevant applications. By tapping Agree, registering/logging in, or continuing to use the services, you acknowledge that you understand and agree to the parts of this Policy that apply to the app(s) you use.
Operator information:
- Operator name: TIMI-SEAFOOD TRADING (timi seafood)
- Registered address: 9406 Orma Street, Brgy. Vitalez, Paranaque City, Manila Metropolitan, 1700, Philippines
- Email: support@timi-seafood.com
- Phone: +63 2 8829 1743
1. Services We Provide
Customer
Local lifestyle, fresh food e-commerce, and same-city delivery services, including: browsing and ordering products, shopping cart, online payment / wallet balance / cash on delivery, delivery addresses and coverage areas, after-sales support and reviews, membership points and coupons, store verification, online customer service, and account management and deletion.
Rider
Delivery fulfillment services, including: partner registration and review-based login, order hall and work status, accepting orders and updating delivery progress, uploading delivery proof photos, notifications, profile, wallet / deposit / withdrawals, and order-acceptance settings.
2. Information Collected by the Customer App and Purposes
We follow the principles of lawfulness, legitimacy, and necessity, and collect information only to the extent required to provide the features.
2.1 Account Registration and Login
| Type of Information | Purpose |
|---|---|
| Mobile number and SMS verification code | Registration, login, binding a phone number, recovering/changing password |
| Account and password | Secure account login |
| Third-party account identifiers such as WeChat/Alipay (e.g., OpenID, UnionID) | Third-party authorized login, payment, and messaging |
2.2 Profile Information
| Type of Information | Purpose |
|---|---|
| Nickname, avatar, gender, birthday, real name, etc. | Display and complete membership profile |
2.3 Transactions and Fulfillment
| Type of Information | Purpose |
|---|---|
| Recipient name, phone number, detailed address, region, and coordinates | Delivery, pickup, shipping fee calculation, and coverage checks |
| Order information, product information, and transaction records | Completing transactions, after-sales, reconciliation, and customer support |
| Invoice information (if you choose to provide it) | Issuing invoices |
| Payment method, payment status, and transaction reference numbers | Completing payments and refunds |
2.4 Withdrawals and Funds (If You Use Them)
| Type of Information | Purpose |
|---|---|
| Withdrawal account information (WeChat/Alipay account, bank card number, etc.) | Processing balance withdrawals |
2.5 Interactions, Device, and Location
| Type of Information | Purpose |
|---|---|
| Review text and images, top-up proofs, and customer service chat content | Review display, review, and customer support |
| Browsing, favorites, browsing history, and similar activity records | Improving the service experience |
| Device model, OS version, network status, and logs | Compatibility, stable operation, and security risk control |
| Location information (with your authorization) | Address selection, same-city delivery, and nearby stores |
When you actively copy a code, promo code, or link, we may write content to the clipboard to help you paste and share it.
3. Information Collected by the Rider App and Purposes
If you use the Rider App, in addition to general device and log information, we will also collect the following:
3.1 Account and Onboarding Information
| Type of Information | Purpose |
|---|---|
| Mobile number, SMS verification code, login account, and password | Registration, login, and password reset |
| Name, city, vehicle type, etc. | Onboarding profile and order matching |
| Avatar and emergency contact name/phone (if provided) | Completing profile and emergency contact |
3.2 Identity Verification Information (Sensitive Personal Information)
| Type of Information | Purpose |
|---|---|
| ID number | Rider eligibility review and compliance management |
| Photos of the front and back of the ID | Manual verification of identity authenticity |
The above information is used only for rider qualification review and platform security management.
3.3 Location Information (Order Dispatch)
When you enable order acceptance or use location-related features, we may collect and periodically report your location coordinates (latitude and longitude) for online status determination, order assignment and delivery dispatch, and route/navigation assistance. If you disable location or stop accepting orders, related features may become unavailable.
3.4 Fulfillment and Settlement
| Type of Information | Purpose |
|---|---|
| Necessary pickup/delivery addresses and contact numbers in orders | Completing pickup, delivery, and contact |
| Delivery proof photos | Proof of delivery and dispute handling |
| Wallet balance, withdrawal applications, order-acceptance settings, and ratings | Settlement, service management, and quality improvement |
4. System Permissions
| Permission | Applicable App | Use Case |
|---|---|---|
| Network access | Customer App / Rider App | Accessing services and syncing orders and data |
| Location (approximate/precise) | Customer App / Rider App | Address selection and delivery; rider dispatch and navigation |
| Camera / Photo library | Customer App / Rider App | Avatars, reviews, proofs; rider ID photos and delivery proofs |
| Phone (dial) | Customer App / Rider App | Contacting merchants, support, customers, or stores (initiated by you) |
| Push notifications | Customer App / Rider App | Order status, promotions, or service reminders |
We request permissions only when needed for related features. You may refuse; refusing will only affect the corresponding features.
5. Third-Party Services and SDKs
| Third Party | Purpose | Information That May Be Involved |
|---|---|---|
| WeChat Open Platform / WeChat Pay | Login, payment, messaging | Account identifiers, order and payment information |
| Alipay | Payment and withdrawal-related services | Account identifiers, order and payment information |
| SMS service providers | Sending verification codes | Mobile number and verification code content |
| Tencent Location Services and similar map services | Positioning, place picking, geocoding, navigation assistance | Location coordinates and address information |
| Cloud storage services | Storing image and other files | Image files you upload |
| UniPush / system push / WeChat subscribe messages | Push notifications and messaging | Device push identifiers and subscription status |
Third parties process related information under their own privacy policies. We engage them only to the extent necessary to provide the features.
6. Use, Sharing, Transfer, and Public Disclosure of Information
We may use collected information to: provide and improve trading and delivery services; authenticate identity and manage security risks; provide customer and after-sales support; send service-related notices; send marketing notices where consented or permitted by law; and comply with legal requirements.
We do not sell your personal information to third parties. We share information only in the following circumstances:
- With your explicit consent;
- As necessary to fulfill a transaction (for example, sharing necessary delivery address information with a rider, or sharing necessary delivery progress information with a customer);
- With authorized partners (payment, SMS, maps, cloud storage, etc.), limited to what is needed to provide the features;
- As required by laws and regulations or by competent administrative or judicial authorities;
- In the event of a merger, acquisition, or asset transfer, requiring the new holder to continue to be bound by this Policy, or otherwise obtaining your consent again.
We will not publicly disclose your personal information unless we have your consent or are required by law.
7. Storage and Protection of Information
- Storage location: Information is generally stored on servers operated by us or our entrusted cloud service providers. If cross-border transfers are involved, we will fulfill notice, assessment, or consent obligations as required by law.
- Retention period: We retain information for the shortest period necessary to achieve the service purposes; after that period, we delete or anonymize it, unless otherwise required by law.
- Security measures: We use access control, transmission encryption, permission management, log auditing, and similar measures. If a security incident occurs, we will provide notice and take remedial measures as required by law.
8. Your Rights
To the extent permitted by applicable law, you may:
- Access and correct your personal information;
- Delete certain information or content where the features support it;
- Change the scope of location, camera, and other authorizations through system settings;
- Request account deletion or, under applicable rules, stop cooperating as a delivery partner (after deletion/termination, we will delete or anonymize related information under applicable rules, unless retention is required by law);
- Withdraw consent (without affecting processing based on consent before withdrawal);
- Lodge complaints or suggestions, or exercise other statutory rights, through the contact methods stated in this Policy.
9. Protection of Minors, Policy Updates, and Contact Us
Protection of minors: The Customer App is primarily intended for users with full civil capacity. Minors should use the services under the guidance of a guardian. Rider services are available only to adults as required by local laws and regulations; minors should not register as delivery partners.
Policy updates: We may revise this Policy from time to time and will notify you through in-app notices, pop-ups, or website announcements. For material changes, we will seek your consent again.
Contact us:
- Operator: TIMI-SEAFOOD TRADING (timi seafood)
- Email: support@timi-seafood.com
- Phone: +63 2 8829 1743
- Address: 9406 Orma Street, Brgy. Vitalez, Paranaque City, Manila Metropolitan, 1700, Philippines
- Website: https://a.itflam.com
After verifying your identity, we will respond within a reasonable period (generally no more than 15 business days, unless otherwise required by law).